Q.
What is the correct shipping address to send my inverter to for service?
A.

You can send your inverter with the PROMARINER RETURN FORM to:

PROFESSIONAL MARINER, LLC
200 INTERNATIONAL DRIVE, SUITE 195
PORTSMOUTH, NH 03801
ATTN: SERVICE DEPARTMENT

Q.

Do I need a Return Goods Authorization number (RGA #) to return my inverter?

A.

Only if you are sending in an inverter for a dealer, distributor or marina that requires one. If you purchased one as an outright sale through one of the above, you don’t need one, but are asked to call before returning it to us to confirm that there is a problem with it and to get proper returning instructions.

Q.

How do I know which inverter I need?

A.

Add up all the wattage from all of your accessories that you will be operating to determine the proper size inverter. Also determine if you need a 12-volt or 24-volt inverter.

Q.

How do I wire up the inverter?

A.

There are positive and negative battery connections on one end of the inverter and A/C outlets on the other end (depending on model).

Q.

Where can I mount the inverter?

A.

Always mount the inverter in an environment which is:

1) Well ventilated
2) Not exposed to direct sunlight or heat source
3) Out of reach from children
4) Away from water, moisture, oil or grease
5) Away from any flammable substance

Q.

My inverter doesn't seem to be working?

A.

There are several reasons why the inverter may not be working.

Poor Contact
  Clean contact parts thoroughly.
Outlet Receptacle has no power
  Check blade fuse inside---replace if necessary with equivalent size.
  Check receptacle wiring.
Overload caused AC outlet to reduce power
  Reduce the wattage of your load (below the wattage of the inverter).
DC plug fuse is blown
  Replace the fuse inside the DC plug with equivalent size fuse.
Thermal caused AC outlet to reduce power
  Under heavy loads for extended periods of time the inverter will reduce output to prevent damage from excess heat. If this happens proceed as follows:
  (A) Switch off the power switch of the inverter.
  (B) Decrease load of the inverter; i.e. disconnect some of the appliances or wait until the inverter cools down.
  (C) Switch on the power switch of the inverter.
Low battery shutdown
  Recharge your batteries and resume operation.