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Q. |
What is the correct shipping address to send my inverter
to for service?
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| A. |
You can send your inverter with the PROMARINER
RETURN FORM to:
PROFESSIONAL MARINER, LLC
200 INTERNATIONAL DRIVE, SUITE 195
PORTSMOUTH, NH 03801
ATTN: SERVICE DEPARTMENT
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|
Q. |
Do I need a Return Goods Authorization
number (RGA #) to return my inverter?
|
A. |
Only if you are sending in an inverter for
a dealer, distributor or marina that requires one. If you
purchased one as an outright sale through one of the above,
you don’t need one, but are asked to call before returning
it to us to confirm that there is a problem with it and to
get proper returning instructions.
|
| Q. |
How do I know which inverter I need?
|
| A. |
Add up all the wattage from all of your accessories that
you will be operating to determine the proper size inverter.
Also determine if you need a 12-volt or 24-volt inverter.
|
| Q. |
How do I wire up the inverter?
|
| A. |
There are positive and negative battery connections on
one end of the inverter and A/C outlets on the other end (depending
on model).
|
| Q. |
Where can I mount the inverter?
|
| A. |
Always mount the inverter in an environment which is:
1) Well ventilated
2) Not exposed to direct sunlight or heat source
3) Out of reach from children
4) Away from water, moisture, oil or grease
5) Away from any flammable substance
|
| Q. |
My inverter doesn't seem to be working?
|
| A. |
There are several reasons why the inverter may not be working.
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Poor Contact |
| |
Clean contact parts thoroughly. |
 |
Outlet Receptacle has no power |
| |
Check blade fuse inside---replace if
necessary with equivalent size. |
| |
Check receptacle wiring. |
 |
Overload caused AC outlet to
reduce power |
| |
Reduce the wattage of your load (below
the wattage of the inverter). |
 |
DC plug fuse is blown |
| |
Replace the fuse inside the DC plug
with equivalent size fuse. |
 |
Thermal caused AC outlet to
reduce power |
| |
Under heavy loads for extended periods
of time the inverter will reduce output to prevent damage
from excess heat. If this happens proceed as follows: |
| |
(A) Switch off the power switch of
the inverter. |
| |
(B) Decrease load of the inverter;
i.e. disconnect some of the appliances or wait until the
inverter cools down. |
| |
(C) Switch on the power switch of the
inverter. |
 |
Low battery shutdown |
| |
Recharge your batteries and resume
operation. |
|